Pre-Orders have a 6-8 week turnaround time. Boutique & RTS have a 2-3 day TAT. Now offering shipping to Canada & Sezzle on orders over $50!

Shop Policies

By making a purchase through me, you agree to the following TERMS & CONDITIONS:

Turnaround Time/Made to Order Items/Customs

Please note that all items are handmade and the time to make these items vary. I have a turnaround time of 6-8 weeks depending on the item and what was ordered. Also understand that this time frame, typically doesn't include the weekends or holidays. Please do not email me, asking where your order is, if it is that timeframe. If for some reason, I get behind or something arises, I will contact you. 

Ready-to-Ship (RTS)

Items are noted ready-to-ship or RTS. If they are not noted as this, they are a pre-order item. RTS items will be shipped within 2-3 days of order unless it is the weekend. If a RTS item is ordered with a pre-order item, they will be shipped together when the pre-order item is finished. If you would like the RTS items to be shipped immediately, please place a separate order for the pre-order items. 

Shipping Policy (delays, damages & insufficient address)

Orders are shipped out Monday-Friday unless there is a holiday. I ship all over the United States of America and to Canada. If you reside in another country, please feel free to reach out to me to see what a rate would be to ship to you. I currently ship all items through UPS and sometimes USPS. I CANNOT ship [large] signs or large orders to PO BOXES due to size, weight and cost. Please be sure to provide a physical address at checkout.

Please be aware that there may be, at times, lengthy shipping delays due to the Covid-19 pandemic. If you would like information on your package once it's been mailed, please refer to your tracking information which will be sent once your order is shipped.

Damages

The Western Farmgirl is not responsible for shipping delays or damages. If the item or product is damaged during shipping, you will need to reach out to me via email (thewesternfarmgirl@gmail.com) with photos of the damage. Please retain all materials (boxes, bubble wrap, product etc.). I will then need to submit a claim to USPS or UPS for the damages incurred. There is an option for additional route protection on your order, I highly suggest using it in case there is damages done or USPS/UPS does not process the claim. That being said, as a small business I cannot remake and send out a replacement or process a refund until the claim has been processed and I have been reimbursed. 

Additionally, please be sure the address we are shipping to is accurate. The Western Farmgirl is not responsible for customer errors in addresses. If a package gets returned to me for insufficient address, you will be responsible for paying shipping charges once again.

For your convenience, your order will include a tracking number once it is shipped.

Cancellation, Return & Refund Policy

Cancellations

I will accept a cancellation of your order within 24hrs. Please email me at thewesternfarmgirl@gmail.com with the SUBJECT “Cancellation of Order#(your order)” and the reason why you are canceling. If you have purchased a RTS (ready to ship) Item and it has already shipped, a cancellation WILL NOT be allowed.

Returns/Refunds

I DO NOT accept returns/refunds for any reason unless there was an error made on my part and it is something that I need to fix. If you have a problem with your order, please email me at thewesternfarmgirl@gmail.com with the SUBJECT “Problem with Order # (your order)” and then please address all concerns in the body of the email.