By making a purchase through me, you agree to the following TERMS & CONDITIONS:
Turnaround Time for Custom Hats
Please note that all items are handmade and the time to make these items vary. I have a turnaround time of 2-4 weeks depending on the hats and what was ordered. Also understand that this time frame, typically doesn't include the weekends or holidays. Please do not email me, asking where your order is, if it is that timeframe. If for some reason, I get behind or something arises, I will contact you.
Boutique and Ready-to-Ship (RTS)
Boutique and items noted ready-to-ship or RTS. If they are not noted as this, they are a pre-order item. Boutique and RTS items will be shipped within 2-3 business days of order unless it is the weekend.
Shipping Policy (delays, damages & insufficient address)
Orders are shipped out Monday-Friday unless there is a holiday. I ship all over the United States of America, Canada and Australia. If you reside in another country, please feel free to reach out to me to see what a rate would be to ship to you. I currently ship all items through USPS and UPS.
Local pick-up items can be picked up Thurs-Sat during normal business hours. You will receive an email when your order is ready to be picked up. Pickup orders must be picked up within 7 days.
The Western Farmgirl is not responsible for shipping delays or damages. If the item or product is damaged during shipping, you will need to reach out to me via email (firstname.lastname@example.org) with photos of the damage. Please retain all materials (boxes, bubble wrap, product etc.). I will then need to submit a claim to USPS or UPS for the damages incurred. There is an option for additional route protection on your order, I highly suggest using it in case there is damages done or USPS/UPS does not process the claim. That being said, as a small business I cannot remake and send out a replacement or process a refund until the claim has been processed and I have been reimbursed.
Additionally, please be sure the address we are shipping to is accurate. The Western Farmgirl is not responsible for customer errors in addresses. If a package gets returned to me for insufficient address, you will be responsible for paying shipping charges once again.
For your convenience, your order will include a tracking number once it is shipped.
I will accept a cancellation of your order within 24hrs. Please email me at email@example.com with the SUBJECT “Cancellation of Order # (your order)” and the reason why you are canceling. If you have purchased a RTS (ready to ship) Item and it has already shipped, a cancellation WILL NOT be allowed.
Returns/Refunds on Handmade Decor
I DO NOT accept returns/refunds for any reason unless there was an error made on my part and it is something that I need to fix. If you have a problem with your order, please email me at firstname.lastname@example.org with the SUBJECT “Problem with Order # (your order)” and then please address all concerns in the body of the email.
Returns/Refunds on Clothing & Other Decor Items
Item(s) that qualify for return may be returned within 14 days of the delivery date for STORE CREDIT ONLY. A tracking number for your return package must be sent via email within the 14-day return time period for your item(s) to qualify for a return.
- TAGS MUST BE ATTACHED.
- ITEMS MUST BE UNDAMAGED/UNWORN. IF YOUR ITEMS ARE RECEIVED TO US WITHOUT TAGS AND ARE DAMAGED/WORN THEY WILL NOT BE SENT BACK TO YOU AND NO STORE CREDIT WILL BE APPLIED.
- ***ALL SALE ITEMS ARE FINAL.***
How To Make A Return Via Mail —
To start your return, you MUST send an email requesting a return. Contact us at thewesternfarmgirl.com. Any item(s) that are sent to us without first requesting a return will not be accepted and item(s) will not be shipped back to you.
When returning shoes, they must show no signs of wear. All shoes MUST be returned in their original shoe box (or packaging) and sent in a poly mailer or shipping box. Failing to do so (sending shoes back with tape and shipping label attached to original box) will result in a restocking fee.
Attn RETURNS: The Western Farmgirl
5846 Old Nashville Hwy
McMinnville, Tn 37110
- Customer is responsible for all return shipping costs.
- Please send return tracking info to email@example.com
- Please include your order’s packing slip with returning item being highlighted or circled, and the reason for return.
- The Western Farmgirl will send you a gift card via email with your store credit once your return is approved.
Exchanges — The Western Farmgirl does not guarantee exchanges due to our limited inventory and quantities, therefore we cannot promise your needed size will be in stock. Exchanges ARE acceptable. Please feel free to send an email to firstname.lastname@example.org and we can verify that we have the size you need in stock and hold the item for you until we receive your return. Once your return is approved, we will send an invoice for shipping cost + any cost difference that may be applied and get your exchange item shipped asap.
FINAL SALE Items Include:
- ***ALL SALE ITEMS***
- Purses/Totes/Wallets/Lanyards - all genuine cowhide and leather and canvas items differ in color/pattern variation - this is not considered a defect and cannot be returned.
- Accessories - (keychains, koozies, coffee mugs, hairbrushes, pop sockets, card holders, iPad cases, notebooks)
- Candles/Wax Melts